SecurityGoogle review material supplied by editor
Bryan St. Amand
Reported that someone entered a unit from above, disturbed its contents, and that the facility did not offer a rent reduction while the renter dealt with the incident.
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Facility review collection
Extra Space Storage reviews in Atlanta, GA
660 Edgewood Ave SE, Atlanta, GA 30312
Browse 22 selected negative review summaries submitted for this address. Each summary represents a reviewer's account, not a finding that the alleged events occurred.
22Selected reports
6Topics covered
GoogleReview material supplied by editor
AccessGoogle review material supplied by editor
E F39
Reported inaccessible business tools because of an elevator outage, being trapped in a stairwell, and indoor temperatures unsuitable for stored work supplies.
SecurityGoogle review material supplied by editor
Rebecca Kenyon
Reported recurring elevator outages, a unit break in and stolen items, and difficulty finding information about storage insurance.
AccessGoogle review material supplied by editor
Amanda W
Reported being stuck in an elevator for about 15 minutes and receiving a $20 offer after the incident.
ServiceGoogle review material supplied by editor
Ruth Napoleon
Reported feeling pressured to purchase a lock and insurance and a dispute over charges while moving out.
ServiceGoogle review material supplied by editor
Siobhán Way
Reported an unattended office and being unable to reach staff for assistance.
BillingGoogle review material supplied by editor
Marie Robertson
Reported a dispute over whether a payment had been received and dissatisfaction with staff handling of the matter.
Unit sizeGoogle review material supplied by editor
Timothy Gregg
Reported a column reducing usable space in an advertised 5 by 10 unit, followed by a substantial rent increase.
AccessGoogle review material supplied by editor
Megan Triplett
Reported recurring problems with elevators, security gates, entry codes and the availability of moving carts.
PricingGoogle review material supplied by editor
Lindsey Hendrix
Reported an increase from $118 to $211 per month after approximately two months and moved to a different facility.
PricingGoogle review material supplied by editor
Rob
Reported an increase from $175 to $275 after three months while a lower price was still advertised for new customers.
PricingGoogle review material supplied by editor
First Tier
Reported a rent increase two months after moving in, then moving to another facility; also questioned positive reviews without providing supporting evidence.
PricingGoogle review material supplied by editor
Matt Tebbetts
Reported that an initially advertised price substantially increased a few months after move in.
PricingGoogle review material supplied by editor
Kevin McLanahan
Reported recurring increases of 50 percent or more and difficulty reaching customer support.
PricingGoogle review material supplied by editor
Erin Keith
Reported a 5 by 5 unit partly obstructed by a column and an increase from $62 to $80 after three months.
PricingGoogle review material supplied by editor
William Byars
Reported rent increases every few months and negative interactions with employees.
AccessGoogle review material supplied by editor
Joan R
Reported elevators and stair access not working despite expecting around the clock unit access.
BillingGoogle review material supplied by editor
Christopher Jones
Reported not being offered an online rate when changing reserved unit sizes and a subsequent visit with locked doors and elevator problems.
AccessGoogle review material supplied by editor
Kara K. Murphy
Reported traveling from New York but being unable to retrieve belongings because of disabled elevator and locked stair access.
PricingGoogle review material supplied by editor
Ray Brown
Reported dissatisfaction with promotional pricing and alleged that some positive reviews seemed manufactured; the allegation is not verified.
SecurityGoogle review material supplied by editor
Nathan Jones
Reported a unit break in, stolen belongings, and disagreement over reimbursement and continued charges.
Unit sizeGoogle review material supplied by editor
Lawrence Isbell
Reported that a unit offered after an online reservation contained a concrete beam not disclosed in advance.
About this page: The facility address came from the review material supplied by the editor.
Individual Google review ratings, exact posting dates and reported events were not independently checked.
Older reviews may describe former operators or conditions that have changed.