Read customer reports about Extra Space Storage.

Tony Cox

The reviewer reported two water damage incidents, a damaged roof and fence, limited assistance after reporting the damage, and pressure to post a positive review.

Chase Bedard

The reviewer criticized staff conduct and pricing and alleged that customers were incentivized to post positive Google reviews. These claims about review practices are unverified.

T X

The reviewer reported being quoted $459 per month for outdoor pickup truck parking, compared with $75 to $149 in quotes they said they received from other facilities.

Jeffery Woodworth

Reported a sharp rent increase after only a few months and frustration with repeatedly entering a gate access code.

Patti S

Reported that a portable moving container could not be delivered to the property and said the restriction would add $600 or more to moving costs.

Review refers to Life Storage. Operator at the time is not established.

Leonard Fletcher

Reported an unexpected late fee after an automatic payment failed and said an employee had disabled the automatic payment arrangement.

Review refers to Life Storage. Operator at the time is not established.

Jim Ruskin

Reported that the actual building containing the unit differed from the newer, cleaner building shown in online photographs.

Turtle Moreau

Reported that staff vehicles occupied customer parking and that customers sometimes had to park across the street.

Vanessa Ruiz

Reported a monthly rate of $256 while a comparable unit was advertised online for $74. The reviewer also said an employee tried to help with the increase.

Haile Williams

Reported being billed for additional days after a scheduled July 2026 move out because movers had left a lock on an emptied unit.

Terrell Carter

Reported roaches, a thermostat set to 80 degrees, a broken door, rent increases, and unsatisfactory service.

Jennifer Clements

Reported four break ins involving a trailer and concerns about gates, cameras and access at the rear of the property.

Tiesha Culver

Reported being told that paying storage customers could not use the facility trash containers.

Nani Martinez

Reported repeated overlocks, confusion about access and lock fees, and a possible auction despite claiming to have paid rent.

Kenneth Sprayberry

Initially praised staff, then reported not being able to collect a truck during parking lot maintenance and said management did not return calls.

russ yeatman

Reported that the manager was absent on multiple occasions and did not return at the posted time.

Nzingha Blades

Reported theft of valuables from a vehicle and storage unit, concerns that cameras were not functioning, and moving belongings elsewhere.

Demetri barr

Reported that the contents of a purchased auction unit differed from the listing pictures and included damaged items.

Source review text was truncated in the supplied material.

bigmarty404

Reported two rate increases within the first year of renting.

Orlandis Clemons

Reported rent increases without notice and frustration over the cost of small units.

Courtney Eslyn LLC

Reported mold and mildew odors on stored belongings and a roach problem.

Source review text was truncated in the supplied material.

Bryan St. Amand

Reported that someone entered a unit from above, disturbed its contents, and that the facility did not offer a rent reduction while the renter dealt with the incident.

E F39

Reported inaccessible business tools because of an elevator outage, being trapped in a stairwell, and indoor temperatures unsuitable for stored work supplies.

Rebecca Kenyon

Reported recurring elevator outages, a unit break in and stolen items, and difficulty finding information about storage insurance.

Amanda W

Reported being stuck in an elevator for about 15 minutes and receiving a $20 offer after the incident.

Ruth Napoleon

Reported feeling pressured to purchase a lock and insurance and a dispute over charges while moving out.

Siobhán Way

Reported an unattended office and being unable to reach staff for assistance.

Marie Robertson

Reported a dispute over whether a payment had been received and dissatisfaction with staff handling of the matter.

Timothy Gregg

Reported a column reducing usable space in an advertised 5 by 10 unit, followed by a substantial rent increase.

Megan Triplett

Reported recurring problems with elevators, security gates, entry codes and the availability of moving carts.

Lindsey Hendrix

Reported an increase from $118 to $211 per month after approximately two months and moved to a different facility.

Rob

Reported an increase from $175 to $275 after three months while a lower price was still advertised for new customers.

First Tier

Reported a rent increase two months after moving in, then moving to another facility; also questioned positive reviews without providing supporting evidence.

Matt Tebbetts

Reported that an initially advertised price substantially increased a few months after move in.

Kevin McLanahan

Reported recurring increases of 50 percent or more and difficulty reaching customer support.

Erin Keith

Reported a 5 by 5 unit partly obstructed by a column and an increase from $62 to $80 after three months.

William Byars

Reported rent increases every few months and negative interactions with employees.

Joan R

Reported elevators and stair access not working despite expecting around the clock unit access.

Christopher Jones

Reported not being offered an online rate when changing reserved unit sizes and a subsequent visit with locked doors and elevator problems.

Kara K. Murphy

Reported traveling from New York but being unable to retrieve belongings because of disabled elevator and locked stair access.

Ray Brown

Reported dissatisfaction with promotional pricing and alleged that some positive reviews seemed manufactured; the allegation is not verified.

Nathan Jones

Reported a unit break in, stolen belongings, and disagreement over reimbursement and continued charges.

Lawrence Isbell

Reported that a unit offered after an online reservation contained a concrete beam not disclosed in advance.

Peaches Cream

Reported waiting outside for about 30 minutes because the office opened later than expected.

Christie Leverette

Reported an in unit light switching off after 10 seconds and several months of delay addressing the issue; also praised cleanliness and office staff.

Andre H.

Reported discourteous service during December 2024 visits and unreturned calls.

Shalonda White

Reported an autopay failure after replacing a payment card, late and lien fees, and difficulty accessing classroom supplies.

Tiarra Francis

Reported an unhelpful and rude interaction when asking about charges; noted that other staff interactions had been positive.

Brandy Maddox

Reported an online reservation price not being honored after switching units, and rust or possible mold inside the unit.

Historical CubeSmart operator identified in the company response.

Matt Sicignano

Reported an approximately 30 percent rent increase soon after move in and concerns about extra fees and insurance presentation.

Celebrity XO

Reported not receiving confirmation of an October 2023 move out and concern about a subsequent charge.

Bronson Katz

Reported rent more than doubling after three months without receiving notice.

Collin Russell

Reported rent increases following ownership changes and charges continuing after moving out; reviewer mentioned former CubeSmart and Everyday Storage operators.

Reviewer described ownership transitions; exact dates of each operator not independently established.

Grace McClain

Reported an unhonored reservation deal and disputes over charges and manager conduct.

Historical CubeSmart operator identified in the company response.

Dan OToole

Reported difficulty with a payment card, additional fees, and management follow up.

Thomas Cubr

Reported water damage to belongings after a roof leak in a second floor unit and dissatisfaction with compensation and management responses.

Historical CubeSmart operator identified in the company response.

GaPeach

Reported deciding not to rent because of the front desk interaction.

Choose YouTopia

Reported frequent elevator outages and a rate increase after three months during the early COVID pandemic.

Nathaniel Okyere Bour

Reported monthly rent increasing from $140 to more than $270 in under eight months, major elevator failures during move out, paid mover delays and a subsequent payment notice.

Natasha Kidd

Alleged that a reservation was converted into a move in without the customer's knowledge and disputed the resulting charges. The accusation is unverified.

Adrian

Reported being unable to access the unit for three days.

Sideeq Visuals

Reported inconsistent management and poor communication at this location.

2Mara Carpenter

Reported that an introductory rate increased within four months and monthly rent exceeded $300.

henry Mesa

Reported traveling after confirming a winning auction bid only to learn that the auction had been canceled; described lost time and transportation expense.

Scott Bean

Reported a third floor unit break in and another subsequent rent increase.

Kimberly Wahler

Reported theft of a bicycle and other belongings from a locked unit while paying more than $400 monthly.

Shamoi Elmes

Reported mold and mildew damage to belongings in a marketed climate controlled unit; praised an employee's empathy while disputing the storage and insurance outcome.

Shamell Hill

Reported an unwelcoming interaction when asking to see unit sizes and asking about restroom access.

Jayke Milton

Reported unhelpful interactions at this facility that led the reviewer to close a business storage unit.

Tanya Lemon

Reported frequently changing prices.

Only the beginning of the source review was supplied.

EEW_1101

Reported paying over $140 per month after 12 years for a unit size advertised online at $45.

Micaela Garcia

Reported an unfriendly interaction while attempting to help a family member access a unit, despite verifying account information.

Brent Murray

Reported 18 nonworking hallway light bulbs and more than a month without repair, making access to the unit dark.

Kimberlee Harkins

Reported monthly rent rising from $106 to $240 in under two years.

Shanae Jackson

Reported water entering the original unit and being moved to a larger unit at the same rate, followed by rent increasing from just over $90 to almost $200.

Michael Pappas

Reported that the facility refused a moving trailer left for later unloading and said the policy had not been disclosed beforehand.

Penny person

Reported flea infestation, rodent droppings and damage to belongings after two months of storage.

Tyler Scarbrough

Reported initial rent of $89 increasing to $142 and then $184 within the first year.

David S

Reported rent increasing from $168 to $248 and later to $288, with disputed notice.

Pam

Reported substantial rate increases a few months into a month to month rental, while noting the location was convenient for short term renters.

James Dicks

Reported a nearly 100 percent increase after three months despite expecting a relatively stable first year rate.

Jala P

Reported being directed toward a 10 by 10 unit that did not fit all belongings, plus an unexpected monthly insurance charge.

Ceanne Harris

Reported being shown a 9 by 10 unit while requesting a 10 by 10, concerns about undisclosed insurance fees and customer service.

Charles Perkins

Reported a rent increase of more than $40 after three months while the original rate was still advertised online.

Dave Nicar

Reported a $58 monthly increase without warning and unanswered requests for a return call.

Bernadette Foster

Reported rent increasing from $157 to $205 after approximately 90 days and concern over a $20 insurance charge.

Shane Christy

Reported rent rising from $22 to $45 after two months, while describing the employees as friendly.

wesley hutchins

Reported difficulty finding an appropriate place to park a 26 foot moving truck and unhelpful communication.

Jay Lodge

Reported rent increasing from $62 to $102 after three months while similar new customer pricing was shown at $70.

Mike P

Reported leaving because of the manager's conduct, while acknowledging the facility was sometimes clean.

Valerie Sanders

A low rating was supplied without a written review.

Myra Hocutt

A low rating was supplied without a written review.

Sheila Harris

A low rating was supplied without a written review.

Lexis Bracy

Reported rent increasing from $64 to $184 during one year, while describing customer service as pleasant.

Harrison Stoff

Reported monthly rent rising from $47 to $62 and then $111 within roughly a year.

Location not confirmed

Tim Bowles

Reported that a unit represented as 10 by 5 feet measured about 8.5 by 4 feet.

Location not confirmed

Cameron Ridings

Reported that a morning employee arrived late and was rude.

Location not confirmed

Danny Chinn

Reported an unprofessional employee interaction on December 16, 2021.

Location not confirmed

John Murray

Reported a rent increase of nearly $100 within six months, with notice allegedly received after the effective date.

Doraville, Georgia, exact address not confirmed

Elle Mars

Elle reports a rental price of $32 per month rising to $42 and then $63 within a year.

Lisa

Lisa describes large rent increases across several units, including rentals that did not start with a promotional rate.

Pat Chwaliszewski

Pat says rent began at $218 in December 2025, rose to $283, and was scheduled to increase to $364 in October 2026.

Complainant

A customer complained that a climate controlled building felt too hot. Extra Space replied that a manager would follow up about the air conditioning.

Complainant

A customer reported renting a climate controlled unit but finding its heating or cooling not functioning. Extra Space said the concern was forwarded for follow-up.

Lorin Mustoe

Lorin says rent doubled without notice and that unused rent was not refunded after cancellation.

nicole pankey

Nicole says a larger unit rose from $104 to $164, then a smaller unit priced at $87 was later billed at $173.

Charles Hikes

Charles reports a monthly price change from $130 to $246 over 14 months after switching units.

Becca Winders

Becca says a rate of $53 rose to $101 after two months, despite an otherwise positive initial experience with the property.

Kevin Moss

Kevin says he received notice that his $177 monthly price would become $255 about two and a half months into the rental.

Jenny B

Jenny says her monthly rent reached $269 and reports that the climate controlled space felt excessively warm.

Keith Andrews

Keith says monthly rent rose by 30 percent and that he did not receive advance notification.

Bibi

Bibi reports paying $134 initially, then $187, and later $278 per month for a 10 by 10 unit.

Trustpilot reviewer

A reviewer says staff gave conflicting move-out information, had the wrong email on file and disagreed with the customer over payment authorization.

Trustpilot reviewer

The reviewer says the second floor at a Chippewa Street property was very hot and describes a lack of accessible trash receptacles.

Trustpilot reviewer

A reviewer says a unit developed a leak and that rent moved from $99 to $215 over roughly a year.

Trustpilot reviewer

A reviewer says mice damaged belongings in their unit and that they discarded affected items.

Linda

Linda says the initial monthly price doubled within six months and describes confusion during calls about the rate.

J

J reports signing up online without a stated promotion and seeing the monthly price more than double after four months.

Christy

Christy describes monthly rent changing from $29 to $59 after six months, then to $80 after one year.

Alex

Alex says a smaller unit rented at $49 a month was later scheduled to increase to $85.

Theresa

Theresa reports that the monthly cost increased by more than $150 within the first 12 months.

Rebecca

Rebecca says the rent was raised twice and reports not receiving advance notice of either increase.

Maria

Maria says the price changed after move-in and that she switched to a smaller unit to manage the cost.

Wonder

The reviewer reports that a car storage unit priced at $200 per month was raised by $80 after three months.

Ken

Ken describes a unit going from $22 to $52 and later to $99 per month, and says the increases were not communicated to him.

Delana

Delana reports discovering that rent had more than doubled and says a promised manager callback did not arrive that day.

Tinita

Tinita says rodents damaged furniture and other items in a unit and describes throwing away contaminated belongings.

Catherine

Catherine says an automatic payment failed after a facility ownership change and that she was assessed a $50 late fee.

henri

The reviewer says a Maui facility had gone 139 days without functioning climate control and describes a dispute over credits.

Melissa

Melissa reports a jump from $144 to $277 per month and says the reduced rate offered after she called was $235.20.

Jeaneaus

Jeaneaus describes one monthly increase of $40 and a later increase of $24.

Randall

Randall says staff declined to refund the cost of an unused lock after move-out, despite what he understood at rental.

Grace

Grace describes an approximately 80 percent rent increase after four months and says the change was unexpected.

Angela

Angela says a unit initially costing about $70 per month rose to roughly $160 after a six month prepaid period.

Hadley

Hadley reports a monthly increase of $100 and says the facility could not find a record of advance notification.

Ob

Ob reports reserving a unit at $50 and says staff subsequently offered a different unit or rate rather than the price discussed.