PricingGoogle review material supplied by editor
EEW_1101
Reported paying over $140 per month after 12 years for a unit size advertised online at $45.
← All facilities
Facility review collection
Extra Space Storage reviews in Birmingham, AL
3454 Lorna Rd, Birmingham, AL 35216
Browse 24 selected negative review summaries submitted for this address. Each summary represents a reviewer's account, not a finding that the alleged events occurred.
24Selected reports
6Topics covered
GoogleReview material supplied by editor
ServiceGoogle review material supplied by editor
Micaela Garcia
Reported an unfriendly interaction while attempting to help a family member access a unit, despite verifying account information.
MaintenanceGoogle review material supplied by editor
Brent Murray
Reported 18 nonworking hallway light bulbs and more than a month without repair, making access to the unit dark.
PricingGoogle review material supplied by editor
Kimberlee Harkins
Reported monthly rent rising from $106 to $240 in under two years.
MaintenanceGoogle review material supplied by editor
Shanae Jackson
Reported water entering the original unit and being moved to a larger unit at the same rate, followed by rent increasing from just over $90 to almost $200.
AccessGoogle review material supplied by editor
Michael Pappas
Reported that the facility refused a moving trailer left for later unloading and said the policy had not been disclosed beforehand.
MaintenanceGoogle review material supplied by editor
Penny person
Reported flea infestation, rodent droppings and damage to belongings after two months of storage.
PricingGoogle review material supplied by editor
Tyler Scarbrough
Reported initial rent of $89 increasing to $142 and then $184 within the first year.
PricingGoogle review material supplied by editor
David S
Reported rent increasing from $168 to $248 and later to $288, with disputed notice.
PricingGoogle review material supplied by editor
Pam
Reported substantial rate increases a few months into a month to month rental, while noting the location was convenient for short term renters.
PricingGoogle review material supplied by editor
James Dicks
Reported a nearly 100 percent increase after three months despite expecting a relatively stable first year rate.
Unit sizeGoogle review material supplied by editor
Jala P
Reported being directed toward a 10 by 10 unit that did not fit all belongings, plus an unexpected monthly insurance charge.
Unit sizeGoogle review material supplied by editor
Ceanne Harris
Reported being shown a 9 by 10 unit while requesting a 10 by 10, concerns about undisclosed insurance fees and customer service.
PricingGoogle review material supplied by editor
Charles Perkins
Reported a rent increase of more than $40 after three months while the original rate was still advertised online.
PricingGoogle review material supplied by editor
Dave Nicar
Reported a $58 monthly increase without warning and unanswered requests for a return call.
PricingGoogle review material supplied by editor
Bernadette Foster
Reported rent increasing from $157 to $205 after approximately 90 days and concern over a $20 insurance charge.
PricingGoogle review material supplied by editor
Shane Christy
Reported rent rising from $22 to $45 after two months, while describing the employees as friendly.
AccessGoogle review material supplied by editor
wesley hutchins
Reported difficulty finding an appropriate place to park a 26 foot moving truck and unhelpful communication.
PricingGoogle review material supplied by editor
Jay Lodge
Reported rent increasing from $62 to $102 after three months while similar new customer pricing was shown at $70.
ServiceGoogle review material supplied by editor
Mike P
Reported leaving because of the manager's conduct, while acknowledging the facility was sometimes clean.
No written commentGoogle review material supplied by editor
Valerie Sanders
A low rating was supplied without a written review.
No written commentGoogle review material supplied by editor
Myra Hocutt
A low rating was supplied without a written review.
No written commentGoogle review material supplied by editor
Sheila Harris
A low rating was supplied without a written review.
PricingGoogle review material supplied by editor
Lexis Bracy
Reported rent increasing from $64 to $184 during one year, while describing customer service as pleasant.
About this page: The facility address came from the review material supplied by the editor.
Individual Google review ratings, exact posting dates and reported events were not independently checked.
Older reviews may describe former operators or conditions that have changed.