PricingTrustpilot
From $32 to $63 within a year
Elle reports a rental price of $32 per month rising to $42 and then $63 within a year.
Elle MarsLocation not stated · Sep 14, 2026
R001 · Summary of a public reviewFind original
Independent review archive / Updated September 21, 2026
Behind the storage unit, real experiences.
A collection of publicly posted customer reviews and complaints about Extra Space Storage. Read concise summaries, then follow each link to see the original account in context.
This is a selected collection of critical reports, not every online review or a representative rating of the company.
PUBLIC REVIEWSORIGINAL SOURCESINDEPENDENT ARCHIVEUPDATED SEPTEMBER 2026
WHAT YOU WILL FIND
Browse the issues reviewers have described.
Search by topic, reviewer or location. Pricing concerns appear often in this selected archive, alongside comments about billing, notices, access, conditions and climate control.
THE REVIEW ARCHIVE
Customer reports.
Short summaries of public accounts. Open each source for the full review, platform context, any replies and subsequent updates.
PricingConsumerAffairs
Rate changes across multiple rentals
Lisa describes large rent increases across several units, including rentals that did not start with a promotional rate.
LisaRound Rock, TX · Sep 12, 2026
R002 · Summary of a public reviewFind original
PricingTrustpilot
Reported $218 to $364 in ten months
Pat says rent began at $218 in December 2025, rose to $283, and was scheduled to increase to $364 in October 2026.
Pat ChwaliszewskiSan Diego, CA · Sep 12, 2026
R003 · Summary of a public reviewFind original
Climate controlBBB complaint
Complaint about paid climate control
A customer complained that a climate controlled building felt too hot. Extra Space replied that a manager would follow up about the air conditioning.
ComplainantLocation withheld by BBB · Sep 8, 2026
R004 · Summary of a public complaintFind original
Climate controlBBB complaint
Complaint over advertised climate control
A customer reported renting a climate controlled unit but finding its heating or cooling not functioning. Extra Space said the concern was forwarded for follow-up.
ComplainantLocation withheld by BBB · Sep 7, 2026
R005 · Summary of a public complaintFind original
RefundsTrustpilot
Dispute over unused rent after move-out
Lorin says rent doubled without notice and that unused rent was not refunded after cancellation.
Lorin MustoeLocation not stated · Sep 4, 2026
R006 · Summary of a public reviewFind original
BillingTrustpilot
Downsized unit later became more expensive
Nicole says a larger unit rose from $104 to $164, then a smaller unit priced at $87 was later billed at $173.
nicole pankeyLocation not stated · Sep 4, 2026
R007 · Summary of a public reviewFind original
PricingTrustpilot
From $130 to $246 over 14 months
Charles reports a monthly price change from $130 to $246 over 14 months after switching units.
Charles HikesLocation not stated · Aug 30, 2026
R008 · Summary of a public reviewFind original
PricingTrustpilot
Reports a $53 to $101 increase after two months
Becca says a rate of $53 rose to $101 after two months, despite an otherwise positive initial experience with the property.
Becca WindersLocation not stated · Aug 27, 2026
R009 · Summary of a public reviewFind original
PricingTrustpilot
From $177 to $255 after a short rental period
Kevin says he received notice that his $177 monthly price would become $255 about two and a half months into the rental.
Kevin MossKnoxville, TN · Aug 25, 2026
R010 · Summary of a public reviewFind original
Climate controlTrustpilot
Reports a hot climate controlled unit
Jenny says her monthly rent reached $269 and reports that the climate controlled space felt excessively warm.
Jenny BLocation not stated · Aug 24, 2026
R011 · Summary of a public reviewFind original
NoticesTrustpilot
Reports a 30 percent increase without notice
Keith says monthly rent rose by 30 percent and that he did not receive advance notification.
Keith AndrewsLocation not stated · Aug 19, 2026
R012 · Summary of a public reviewFind original
PricingConsumerAffairs
Monthly rate rose from $134 to $278
Bibi reports paying $134 initially, then $187, and later $278 per month for a 10 by 10 unit.
BibiBerwyn, IL · Aug 13, 2026
R013 · Summary of a public reviewFind original
BillingTrustpilot
Disputes notice, payment handling and move-out timing
A reviewer says staff gave conflicting move-out information, had the wrong email on file and disagreed with the customer over payment authorization.
Trustpilot reviewerMiddletown, location unspecified · Aug 11, 2026
R014 · Summary of a public reviewFind original
Climate controlTrustpilot
Reports hot upper floor and trash concerns
The reviewer says the second floor at a Chippewa Street property was very hot and describes a lack of accessible trash receptacles.
Trustpilot reviewerSt. Louis, MO · Aug 9, 2026
R015 · Summary of a public reviewFind original
Unit conditionsTrustpilot
Reports a leak after a year of price increases
A reviewer says a unit developed a leak and that rent moved from $99 to $215 over roughly a year.
Trustpilot reviewerLocation not stated · Aug 4, 2026
R016 · Summary of a public reviewFind original
Unit conditionsTrustpilot
Reports mice damaging possessions
A reviewer says mice damaged belongings in their unit and that they discarded affected items.
Trustpilot reviewerLocation not stated · Jul 30, 2026
R017 · Summary of a public reviewFind original
PricingConsumerAffairs
Rate reportedly doubled within six months
Linda says the initial monthly price doubled within six months and describes confusion during calls about the rate.
LindaForest Park, IL · Jul 27, 2026
R018 · Summary of a public reviewFind original
PricingConsumerAffairs
Price more than doubled after four months
J reports signing up online without a stated promotion and seeing the monthly price more than double after four months.
JJenks, OK · Jul 21, 2026
R019 · Summary of a public reviewFind original
PricingConsumerAffairs
From $29 to $80 in roughly a year
Christy describes monthly rent changing from $29 to $59 after six months, then to $80 after one year.
ChristyLake Saint Louis, MO · Jul 20, 2026
R020 · Summary of a public reviewFind original
PricingConsumerAffairs
Smaller unit also saw a rate increase
Alex says a smaller unit rented at $49 a month was later scheduled to increase to $85.
AlexPlano, TX · Jul 19, 2026
R021 · Summary of a public reviewFind original
PricingConsumerAffairs
More than $150 in increases within a year
Theresa reports that the monthly cost increased by more than $150 within the first 12 months.
TheresaLas Vegas, NV · Jul 2, 2026
R022 · Summary of a public reviewFind original
NoticesConsumerAffairs
Two increases allegedly arrived without notice
Rebecca says the rent was raised twice and reports not receiving advance notice of either increase.
RebeccaBaltimore, MD · Jul 1, 2026
R023 · Summary of a public reviewFind original
PricingConsumerAffairs
Recurring increases prompted a smaller unit
Maria says the price changed after move-in and that she switched to a smaller unit to manage the cost.
MariaEl Cajon, CA · Jun 25, 2026
R024 · Summary of a public reviewFind original
PricingConsumerAffairs
Car storage rate increased by $80
The reviewer reports that a car storage unit priced at $200 per month was raised by $80 after three months.
WonderCrystal Lake, IL · Jun 22, 2026
R025 · Summary of a public reviewFind original
PricingConsumerAffairs
Reported progression from $22 to $99
Ken describes a unit going from $22 to $52 and later to $99 per month, and says the increases were not communicated to him.
KenSarasota, FL · Jun 19, 2026
R026 · Summary of a public reviewFind original
ServiceConsumerAffairs
Difficulty getting a response about a higher bill
Delana reports discovering that rent had more than doubled and says a promised manager callback did not arrive that day.
DelanaOmaha, NE · Jun 15, 2026
R027 · Summary of a public reviewFind original
Unit conditionsConsumerAffairs
Reports rodent damage to stored belongings
Tinita says rodents damaged furniture and other items in a unit and describes throwing away contaminated belongings.
TinitaMableton, GA · May 31, 2026
R028 · Summary of a public reviewFind original
BillingConsumerAffairs
Autopay issue followed by a late fee
Catherine says an automatic payment failed after a facility ownership change and that she was assessed a $50 late fee.
CatherineHoboken, NJ · May 13, 2026
R029 · Summary of a public reviewFind original
Climate controlConsumerAffairs
Reports extended climate control problems
The reviewer says a Maui facility had gone 139 days without functioning climate control and describes a dispute over credits.
henriPaia, HI · May 7, 2026
R030 · Summary of a public reviewFind original
PricingConsumerAffairs
Monthly bill reportedly rose from $144 to $277
Melissa reports a jump from $144 to $277 per month and says the reduced rate offered after she called was $235.20.
MelissaFresno, CA · May 4, 2026
R031 · Summary of a public reviewFind original
PricingConsumerAffairs
Two successive bill increases
Jeaneaus describes one monthly increase of $40 and a later increase of $24.
JeaneausOklahoma City, OK · May 3, 2026
R032 · Summary of a public reviewFind original
BillingConsumerAffairs
Disagreement over a lock refund
Randall says staff declined to refund the cost of an unused lock after move-out, despite what he understood at rental.
RandallLas Vegas, NV · Apr 28, 2026
R033 · Summary of a public reviewFind original
PricingConsumerAffairs
Rate reportedly increased 80 percent
Grace describes an approximately 80 percent rent increase after four months and says the change was unexpected.
GraceCincinnati, OH · Apr 21, 2026
R034 · Summary of a public reviewFind original
PricingConsumerAffairs
Rate changed after a six month prepayment
Angela says a unit initially costing about $70 per month rose to roughly $160 after a six month prepaid period.
AngelaStaten Island, NY · Apr 20, 2026
R035 · Summary of a public reviewFind original
NoticesConsumerAffairs
Disputed $100 increase and notice
Hadley reports a monthly increase of $100 and says the facility could not find a record of advance notification.
HadleyGreenwich, CT · Apr 16, 2026
R036 · Summary of a public reviewFind original
BillingConsumerAffairs
Dispute over an advertised unit price
Ob reports reserving a unit at $50 and says staff subsequently offered a different unit or rate rather than the price discussed.
ObRound Lake, IL · Apr 9, 2026
R037 · Summary of a public reviewFind original
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Finding an original: review platforms can reorder listings. Use the reviewer name and date shown on the card to locate the source if it has moved. BBB entries are complaints rather than star rated customer reviews.
A LITTLE CONTEXT
What the company says about rates.
Extra Space Storage states in its customer FAQ that the original monthly rental rate is not guaranteed for the life of a rental. It also describes an option to prepay up to six months to lock in a rate during that period. The terms for a specific unit depend on the applicable rental agreement.
Read Extra Space Storage’s rate FAQBefore signing, ask about the price after move in.
Consider asking when your rent can change, how notices are delivered, which fees apply and what the move out requirements are. Get any rate assurance in writing.
Company contact pageHOW THIS WORKS
A transparent archive.
Not a verdict.
We selected critical reviews and complaints posted publicly on ConsumerAffairs, Trustpilot and the Better Business Bureau. Each card is an editorial summary, not a copied review or a finding that the events occurred exactly as described.
We keep the author name as publicly shown, date, source and reported location when available. Where a location was not clear, we say so. The links lead to the original platform, which may contain the complete account, business response and later updates.
This archive intentionally focuses on negative experiences and does not reflect all customers, all locations or the full balance of positive and negative reviews. Review pages and complaint statuses may change after our research date of September 21, 2026.
OPEN THE ORIGINAL PLATFORMS
Source directory.
Check the underlying material for yourself, including replies and reviews not shown here.